Member.buzz empowers you to make a variety of Content available for purchase by your Members and Visitors.
Your Commerce Dashboard allows you to view the accounts, orders, sales, and disputed transactions associated with your Space.
- Overview
Allows you to view the Total Revenue, Pending, Disputed, Balance, Manual, and Transferred metrics for your Space (see below for more information).
- Accounts
- Add a personal or business bank account to your Space.
- Transactions
- Here you will find a running history of all transactions to and from your account.
- Disputes
- View any payment disputes (e.g. if someone requested that their card company cancel a purchase made on your Space) that have occurred on your Space.
Transaction Availability
After a transaction has been completed, it undergoes a clearing process before it is available to be transferred to an external bank account. This process helps to offset some of the financial risk inherit to acting as a payment provider as well as to ensure that there are adequate funds available for disputes and refunds. Each Transaction is assigned a available date which helps to estimate when it will be allowed to be transferred.
There are a variety of factors that are taken into consideration when determining the available date of a transaction including country of origin, amount, payment method, and reputation level.
If you have a question about the availability of a transaction, please contact support.
For example, a transaction in a newly created Space should become available around 15-20 days after its has been completed. If a Space's reputation increases to the highest level, its transaction will become available within about 5 - 6 days after completion.
Understanding Commerce Metrics
On the Commerce Dashboard Overview, you are given information on the payments history of your Space.
- Total Revenue
- The total value of items that have been processed through your Space.
- Balance
- The amount available to transfer to your bank account.
- Manual
- The portion of the payments on your Space that were created manually (e.g. assigning someone to a paid membership who paid by check). This money cannot be transferred to your bank account because it was not processed by Member.buzz.
- Pending
- The amount that is pending our payments clearing, which can take up to several days after a transaction is completed (See .
- Disputed
- This is the amount of transactions that have been disputed by your customers.
Exporting Transactions
On the Transaction Commerce Dashboard, you are able to export all Transactions on your Space. This export will include the following fields:
| Date | The date that the transaction took place. | |
| Item | The name of the item purchased. | |
| Variation | The name of the variation purchased. | |
| Manual | Indicates that this was a manual transaction, which means that it represents a purchase made outside of Member.buzz. | |
| Item | Name | The name of the Item (e.g. Event Name, Membership Name, etc.). |
| Variation | The name of the Variation (e.g. Ticket Name). | |
| Type | The type (e.g. Event, Invoice, Membership). | |
| Purchaser | Name | The name of the purchaser. If the purchaser was a Member, this will be synchronized with the name in their Profile. |
| The email of the purchaser. If the purchaser was a Member, this will be synchronized with the email in their Profile. | ||
| Username | The username of the purchaser, which will be synchronized with the username in their profile. If the purchaser was a visitor, this will be blank. | |
| Unit | Price | The price per unit. |
| Discount | The discount per unit. | |
| Revenue | The revenue per unit. This is the amount that will be available to your Space. | |
| Fee | The fee per unit. | |
| Total | The total amount processed in the Transaction. | |
| Quantity | Purchased | The quantity originally purchased. |
| Refunded | The quantity that has subsequently been refunded. | |
| Remaining | The quantity remaining. | |
| Overall | Revenue | The total revenue from this Transaction that will be available to your Space. |
| Total | The total amount processed as part of this transaction. | |
Tipping
A Tip is a custom amount added to a purchase by a User of a Space.
Transfer Balance to Bank Account
This page outlines how to transfer funds to your bank account after Members have purchased items on your Space.
Navigate to the Payments Dashboard
If funds are ready to transfer, this will show an Available Balance. In order to withdraw money, you must first create an Account.
Create Account
Click on the Accounts Tab to ensure that you have created an Account to allow you to transfer money from your Space into your bank account.
Accounts are one of two types:
- Personal
- Business
All Bank Accounts require the following:
- Account Number
- Routing Number
Personal accounts are owned by individuals. These require the following:
- First and Last Name
- Birthday
- Address
- Picture of Identification Card
- Social Security Number (SSN)
Business Accounts are owned by a company. These require the following:
- Business Name
- Employee Identification Number (EIN)
Additionally, you must provide information on an individual who is a signatory of the account.
- First and Last Name
- Birthday
- Address
- Picture of Identification Card
- Social Security Number (SSN)
The following forms of identification are acceptable:
- Passport
- Passport Card
- Driver's License
- State ID Card
- Resident Permit ID
- Green Card
- Child ID Card
- NYC Card
- U.S. Visa Card
Please note that all sensitive information undergoes multiple layers of encryption to ensure that it does not fall into the wrong hands. (See Security and Compliance).
Initiate Transfer
Once you have created an Account, return to the Overview Tab of the Payments Dashboard and click on Withdraw. After the transfer is confirmed, it can take up to five business days for the transfer to be processed.
Managing Disputes
A Dispute occurs when one of your customers informs their bank that their account was used to make a purchase without their consent. Whenever a dispute is filed against your Space, you will have an opportunity to respond with evidence that the customer actually did purchase your goods.
