Member.buzz empowers you to make a variety of Content available for purchase by your Members and Guests.
Your Commerce Dashboard allows you to view the accounts, orders, sales, and disputed transactions associated with your account.
- Overview
- Once a bank account is added to your Space, you will be able to view Total Revenue, Pending, Disputed, Balance, and Transferred.
- Accounts
- Add a personal or business bank account to your Space.
- Transactions
- Here you will find a running history of all transactions to and from your account.
- Disputes
- View any payment disputes (e.g. if someone requested that their card company cancel a purchase made on your Space) that have occurred on your Space.
Transfer Balance to Bank Account
This page outlines how to transfer funds to your bank account after Members have purchased items on your Space.
Navigate to the Payments Dashboard
If funds are ready to transfer, this will show an Available Balance. In order to withdraw money, you must first create an Account.
Create Account
Click on the Accounts Tab to ensure that you have created an Account to allow you to transfer money from your Space into your bank account.
Accounts are one of two types:
- Personal
- Business
All Bank Accounts require the following:
- Account Number
- Routing Number
Personal accounts are owned by individuals. These require the following:
- First and Last Name
- Birthday
- Address
- Picture of Identification Card
- Social Security Number (SSN)
Business Accounts are owned by a company. These require the following:
- Business Name
- Employee Identification Number (EIN)
Additionally, you must provide information on an individual who is a signatory of the account.
- First and Last Name
- Birthday
- Address
- Picture of Identification Card
- Social Security Number (SSN)
The following forms of identification are acceptable:
- Passport
- Passport Card
- Driver's License
- State ID Card
- Resident Permit ID
- Green Card
- Child ID Card
- NYC Card
- U.S. Visa Card
Please note that all sensitive information undergoes multiple layers of encryption to ensure that it does not fall into the wrong hands. (See Security and Compliance).
Initiate Transfer
Once you have created an Account, return to the Overview Tab of the Payments Dashboard and click on Withdraw. After the transfer is confirmed, it can take up to five business days for the transfer to be processed.
Managing Disputes
A Dispute occurs when one of your customers informs their bank that their account was used to make a purchase without their consent. Whenever a dispute is filed against your Space, you will have an opportunity to respond with evidence that the customer actually did purchase your goods.
