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The Payments section allows you to view the accounts, orders, sales, and disputed transactions associated with your account.

Overview

The Overview tab displays your account balance and account statement. In order to withdraw money, you must first create a bank account.

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Payer

With any of the paid content types, you have the ability to specify whether you would like any fees associated with purchases to be passed onto your members or whether they should be absorbed by your cost.

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Accounts

The Accounts tab allows you to create and manage bank accounts for your space. To create an account, click the add button and enter your personal information.

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Orders 

The Orders and Sales tabs display any orders and sales on your Space.

Disputes

The Disputes tab lists any payment disputes (e.g. if someone requested that their card company cancel a purchase made on your Space) that have occurred on your Space.

Transfers

As soon as your Space has completed some paid transactions, you will see your Available Balance increase in your Payment Dashboard.

Disputes

A Dispute occurs when one of your customers informs their bank that their account was used to make a purchase without their consent.  Whenever a dispute is filed against your Space, you will have an opportunity to respond with evidence that the customer actually did purchase your goods.

You can view your current disputes here:

https://penguin-club.member.buzz/dashboard/payment/disputes

Payment Methods

Member.buzz currently accept payments through all major credit cards and direct transfers from bank accounts across the world. This is part of our effort to assure the best possible access to our platform. Currently, only bank accounts held in United States Dollars are accepted. Here you can read the requirements for Credit card transactions and Bank Transfers. 

Requirements for Credit card Transactions
All information is required to be from the credit card holder

  • Name as stated on the card
  • Credit Card Number
  • Expiration Date
  • Card Verification Value (CVV)

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  • Name
  • Social Security Number (SSN)
  • Address
  • Account Number
  • Routing Number

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Currencies

Member.buzz accepts a growing number of currencies to assure access to as many customers around the world.

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In the table below you can find the currently accepted currencies, as well as the currencies which will be accepted in the future.

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Accepted

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U.S. Dollar
Coming

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Soon

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Euro

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British Pound

Accepted in the future

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Japanese Yen

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Australian Dollar

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Canadian Dollar

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Swiss Franc

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Chinese Yuan

Disputes

A Dispute occurs when one of your customers informs their bank that their account was used to make a purchase without their consent.  Whenever a dispute is filed against your Space, you will have an opportunity to respond with evidence that the customer actually did purchase your goods.

You can view your current disputes here:

https://penguin-club.member.buzz/dashboard/payment/disputes

Transfers

After your members have purchased items on your Space, your next step is to transfer funds to your bank account.

UI Steps


UI Step

Navigate to the Payments Dashboard

If funds are ready to transfer, this will show an Available Balance. In order to withdraw money, you must first create an Account.

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UI Step

Create Account

Click on the Accounts Tab to ensure that you have created an Account to allow you to transfer money from your Space into your bank account.

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UI Step

Initiate Transfer

Once you have an account, return to the main

After the transfer is confirmed, it can take up to 5 business days for the transfer to be processed. 


Payer

With any of the paid content types, you have the ability to specify whether you would like any fees associated with purchases to be passed onto your members or whether they should be absorbed by your cost.

Orders 

The Orders and Sales tabs display any orders and sales on your Space.

Disputes

The Disputes tab lists any payment disputes (e.g. if someone requested that their card company cancel a purchase made on your Space) that have occurred on your Space.

Discounts

Issuing discounts is easy at Member.buzz, which can be given to individual members, specific membership types or membership categories. 

The process is as follows:

1) Go to the 'Events' page in your dashboard
2) Select your event and press the 'Edit' button
3) Press the heading button 'Discounts' and hit 'Add'. The following screen will appear


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4) The following steps are necessary to add the discount to a selection

  • You start by selecting the dates in between the discount will be valid
  • At the 'Amount type' you are able to state if the discount goes in a specific amount, or a pre-determined percentage
  • Next you select the type of ticket you want the discount to apply to
  • The last step is to select if the discount should apply to a specific profile, membership-type or taxon, followed by making the selection in the section below

If you have any other questions regarding discounts, feel free to ask the support team at support@member

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Transfers

We make it easy to transfer collected funds on your Member.buzz space to your own personal bank account. 

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Shipping

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