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Member.buzz empowers you to make a variety of Content available for purchase by your Members and Visitors.
Your Commerce Dashboard The Payments section allows you to view the accounts, orders, sales, and disputed transactions associated with your Space.
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Payment Methods
Member.buzz currently accept payments through all major credit cards and direct transfers from bank accounts across the world. This is part of our effort to assure the best possible access to our platform. Currently, only bank accounts held in United States Dollars are accepted. Here you can read the requirements for Credit card transactions and Bank Transfers.
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Currencies
Member.buzz accepts a growing number of currencies to assure access to as many customers around the world. In the table below you can find the currently accepted currencies, as well as the currencies which will be accepted in the future.
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Transaction Availability
After a transaction has been completed, it undergoes a clearing process before it is available to be transferred to an external bank account. This process helps to offset some of the financial risk inherit to acting as a payment provider as well as to ensure that there are adequate funds available for disputes and refunds. Each Transaction is assigned a available date which helps to estimate when it will be allowed to be transferred.
There are a variety of factors that are taken into consideration when determining the available date of a transaction including country of origin, amount, payment method, and reputation level.
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If you have a question about the availability of a transaction, please
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For example, a transaction in a newly created Space should become available around 15-20 days after its has been completed. If a Space's reputation increases to the highest level, its transaction will become available within about 5 - 6 days after completion.
Understanding Commerce Metrics
On the Commerce Dashboard Overview, you are given information on the payments history of your Space.
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Exporting Transactions
On the Transaction Commerce Dashboard, you are able to export all Transactions on your Space. This export will include the following fields:
Date | The date that the transaction took place. | |
Item | The name of the item purchased. | |
Variation | The name of the variation purchased. | |
Manual | Indicates that this was a manual transaction, which means that it represents a purchase made outside of Member.buzz. | |
Item | Name | The name of the Item (e.g. Event Name, Membership Name, etc.). |
Variation | The name of the Variation (e.g. Ticket Name). | |
Type | The type (e.g. Event, Invoice, Membership). | |
Purchaser | Name | The name of the purchaser. If the purchaser was a Member, this will be synchronized with the name in their Profile. |
The email of the purchaser. If the purchaser was a Member, this will be synchronized with the email in their Profile. | ||
Username | The username of the purchaser, which will be synchronized with the username in their profile. If the purchaser was a visitor, this will be blank. | |
Unit | Price | The price per unit. |
Discount | The discount per unit. | |
Revenue | The revenue per unit. This is the amount that will be available to your Space. | |
Fee | The fee per unit. | |
Total | The total amount processed in the Transaction. | |
Quantity | Purchased | The quantity originally purchased. |
Refunded | The quantity that has subsequently been refunded. | |
Remaining | The quantity remaining. | |
Overall | Revenue | The total revenue from this Transaction that will be available to your Space. |
Total | The total amount processed as part of this transaction. |
Tipping
A Tip is a custom amount added to a purchase by a User of a Space.
Transfer Balance to Bank Account
This page outlines how to transfer funds to your bank account after Members have purchased items on your Space
Disputes
A Dispute occurs when one of your customers informs their bank that their account was used to make a purchase without their consent. Whenever a dispute is filed against your Space, you will have an opportunity to respond with evidence that the customer actually did purchase your goods.
You can view your current disputes here:
Transfers
After your members have purchased items on your Space, your next step is to transfer funds to your bank account.
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Payer
With any of the paid content types, you have the ability to specify whether you would like any fees associated with purchases to be passed onto your members or whether they should be absorbed by your cost.
Orders
The Orders and Sales tabs display any orders and sales on your Space.
Disputes
The Disputes tab lists any payment disputes (e.g. if someone requested that their card company cancel a purchase made on your Space) that have occurred on your Space.
Discounts
Issuing discounts is easy at Member.buzz, which can be given to individual members, specific membership types or membership categories.
The process is as follows:
1) Go to the 'Events' page in your dashboard
2) Select your event and press the 'Edit' button
3) Press the heading button 'Discounts' and hit 'Add'. The following screen will appear
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4) The following steps are necessary to add the discount to a selection
- You start by selecting the dates in between the discount will be valid
- At the 'Amount type' you are able to state if the discount goes in a specific amount, or a pre-determined percentage
- Next you select the type of ticket you want the discount to apply to
- The last step is to select if the discount should apply to a specific profile, membership-type or taxon, followed by making the selection in the section below
Managing Disputes
A Dispute occurs when one of your customers informs their bank that their account was used to make a purchase without their consent. Whenever a dispute is filed against your Space, you will have an opportunity to respond with evidence that the customer actually did purchase your goods.
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