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Member.buzz empowers you to make a variety of Content available for purchase by your Members and Visitors.
Your Commerce Dashboard allows you to view the accounts, orders, sales, and disputed transactions associated with your Space.
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Transaction Availability
After a transaction has been completed, it undergoes a clearing process before it is available to be transferred to an external bank account. This process helps to offset some of the financial risk inherit to acting as a payment provider as well as to ensure that there are adequate funds available for disputes and refunds. Each Transaction is assigned a available date which helps to estimate when it will be allowed to be transferred.
There are a variety of factors that are taken into consideration when determining the available date of a transaction including country of origin, amount, payment method, and reputation level.
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If you have a question about the availability of a transaction, please
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For example, a transaction in a newly created Space should become available around 15-20 days after its has been completed. If a Space's reputation increases to the highest level, its transaction will become available within about 5 - 6 days after completion.
Understanding Commerce Metrics
On the Commerce Dashboard Overview, you are given information on the payments history of your Space.
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Exporting Transactions
On the Transaction Commerce Dashboard, you are able to export all Transactions on your Space. This export will include the following fields:
| Date | The date that the transaction took place. | |
| Item | The name of the item purchased. | |
| Variation | The name of the variation purchased. | |
| Manual | Indicates that this was a manual transaction, which means that it represents a purchase made outside of Member.buzz. | |
| Item | Name | The name of the Item (e.g. Event Name, Membership Name, etc.). |
| Variation | The name of the Variation (e.g. Ticket Name). | |
| Type | The type (e.g. Event, Invoice, Membership). | |
| Purchaser | Name | The name of the purchaser. If the purchaser was a Member, this will be synchronized with the name in their Profile. |
| The email of the purchaser. If the purchaser was a Member, this will be synchronized with the email in their Profile. | ||
| Username | The username of the purchaser, which will be synchronized with the username in their profile. If the purchaser was a visitor, this will be blank. | |
| Unit | Price | The price per unit. |
| Discount | The discount per unit. | |
| Revenue | The revenue per unit. This is the amount that will be available to your Space. | |
| Fee | The fee per unit. | |
| Total | The total amount processed in the Transaction. | |
| Quantity | Purchased | The quantity originally purchased. |
| Refunded | The quantity that has subsequently been refunded. | |
| Remaining | The quantity remaining. | |
| Overall | Revenue | The total revenue from this Transaction that will be available to your Space. |
| Total | The total amount processed as part of this transaction. | |
Tipping
A Tip is a custom amount added to a purchase by a User of a Space.
Transfer Balance to Bank Account
This page outlines how to transfer funds to your bank account after Members have purchased items on your Space.
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Managing Disputes
A Dispute occurs when one of your customers informs their bank that their account was used to make a purchase without their consent. Whenever a dispute is filed against your Space, you will have an opportunity to respond with evidence that the customer actually did purchase your goods.
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