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Memberships allow Users to register for a Space. Organizers can use Memberships to control access to specific content, collect dues, and more.
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Members can join multiple Spaces, but each Member can only have one active Membership per Space. |
Creating a Membership
When a Space is first created, it will include a default, free Membership. In order to give perspective Users a choice when they Register, a second Membership must be created using the Membership Dashboard:
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During this process, the following options are available:
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If you choose a paid Membership, the following options become available:
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Changing a Membership
An Enrollment describes the relationship between a Member and a specific Membership. For instance, if a Member purchases an annual paid Membership for $100 and then extends it for an additional year, their Enrollment will expire two years from their purchase date.
The properties of an Enrollment are set when it is created or updated. Any changes made by a Space Organizer to a Membership (e.g. changing the price or timeframe) will not affect any existing Enrollments.
Cyclical Memberships
Normally, the expiration of a Member's Membership Enrollment is calculated based on when they registered and the Membership timeframe. For instance, if a Member registers for an annual Membership on June 20, 2020 their Enrollment will continue to June 20, 2021.
Cyclical Membership allows you to create a Membership that elapses on a specific date within the Membership timeframe, ensuring that the Enrollment of all of your Members will lapse at the same time.
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Cyclical Memberships are a great for organizations whose Members are tied to a recurring calendar, like students at a school. |
Creating a Cyclical Membership relies on two three options: the Cycle Start Date and the Cycle Buffer Date. Cycle Day, Cycle Month and Cycle Buffer.
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The Cycle Day and Cycle Month dictate the date that a recurring Membership The Cycle End Date is the date that your recurring membership will lapse. Whenever a Member purchases an Enrollment, its expiration will always be on this date.
As you near the Enrollment, Members gain less and less utility from their purchase (since the time period is shorter for them to enjoy their Membership). This can be offset by setting the Cycle Cutoff DateBuffer, which allows you to create a buffer during which a Member's Enrollment will start immediately and skip through to the next Cycle End Date.
Cycle
CutoffDate
must be set to a day that will always exist for every cycle.
For Monthly memberships, this means that you must choose a day between 1 and 28 and for annual memberships this means you cannot choose February 29th (since it will not exist on leap years).As an example, lets assume that you have a paid annual Membership. The following scenarios help to demonstrate your options:
| Scenario | Member | Purchase Date | Expiration Date | |
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| 1 | Cyclical Membership Disabled | Brooke Turner | March 20, 2020 | March 20, 2021 |
| David Crocker | May 15, 2020 | May 15, 2021 | ||
| James Bradley | June 22, 2020 | June 22, 2021 | ||
| 2 | Cyclical Membership Cycle | |||
Month and Day Cycle |
Buffer |
0 | Brooke Turner | March 20, 2020 | June 1, 2020 |
| David Crocker | May 15, 2020 | June 1, 2020 | |
| James Bradley | June 22, 2020 | June 1, 2021 | |
| 3 | Cyclical Membership Cycle |
Month and Day Cycle |
Buffer |
31 | Brooke Turner | March 20, 2020 | June 1, 2020 |
| David Crocker | May 15, 2020 | June 1, 2021 | |
| James Bradley | June 22, 2020 | June 1, 2021 |
As you can see, in Scenario 2 anyone who purchased a Membership before June 1st only had their Enrollment up until the next occurrence of the Cycle End DateMonth and Day. For David Crocker, this meant that his annual Membership only lasted about two weeks.
In Scenario 3 we introduce the Cycle Cutoff DateBuffer. Since David Crocker's Enrollment is within this period, his new Enrollment expiration is slightly longer than a year.
Unlike normal Memberships, users can only be enrolled in a cyclical Membership for the current period; they will not be able register for multiple periods ahead of time.
Membership Subscriptions
Memberships can be created so that they renew on a recurring basis.
To create a recurring Membership as the Space organizer, this can be found under the Content Manage and then Memberships. To make this Membership a 'subscription' you must choose the Paid icon. This will then prompt you to choose Indefinite, Monthly, or Yearly.
The payment will be processed the day that the member enrolls and will renew one week prior to expiration.
Payment
Applicable subscriptions will automatically renew one week before expiration, using the Member's default credit card. Upon a successful renewal, an email can be sent to the Member's email.
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Renewals will only not automatically be charged for Cyclical Memberships unless it is within the renewal window. |
If renewal fails, a notification will be sent to the Member with further instructions on how to fix the issue and renew their subscription.
After three failed attempts, a final email will be sent to the Member along with the organizer. This will result in termination of membership to that specific space.
Cancellation
If you would like to cancel your Membership with a specific Space, this will be conducted through your Accounts Dashboard, then Cancel.
This can be done anytime throughout your Membership.
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